We are looking for a Service Delivery Coordinator, who will join our team. Team consists of SAP consultants and ABAP developers who support daily operations on the SAP systems of the customers and provide new solutions to make their business better.
Service Delivery Coordinator will be responsible for coordination and managing service delivery, customer relationship, KPIs and service improvements.
The typical tasks are checking the service quality, fixing reliability issues, tracking service metrics, plan capacity requirements by the service status and managing team performance. Together with management Service Delivery Coordinator is preparing revenue plan/forecast. He is responsible for inputs to service invoicing process.
The role also includes: